SECTION 60.200. Notice to the Public Regarding Complaints

(a) A license holder is required to notify consumers and service recipients of the department's name, mailing address, telephone number, and website address for purposes of directing complaints to the department.

(b) Unless prescribed otherwise in the statutes or rules governing a specific program regulated by the commission and the department, the notification required under subsection (a) shall be included on:

(1) a written contract (paper or electronic) for services of a license holder;

(2) a sign prominently displayed in the license holder's place of business if consumers or service recipients must visit the license holder's place of business for services or products; and

(3) a bill (paper or electronic) for services provided by a license holder.

(c) The department shall make information available to the public describing the procedures for filing complaints with the department and for complaint investigation and resolution by the department. This information shall be available on the department's website.

Source Note: The provisions of this §60.200 adopted to be effective June 1, 2023, 48 TexReg 2694