SECTION 51.4. Complaint Review and Reporting

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(a) The Department will maintain records of all complaints received in accordance with its retention policy. Such records will include the information required by Finance Code §13.011.
(b) At least quarterly, a senior member of the Department's division for consumer assistance or other qualified employee designated by the Commissioner will review a sample of complaints closed administratively due to lack of jurisdiction, lack of a violation, or for evidentiary reasons.
(c) At least quarterly, the Department will submit to the Finance Commission of Texas a report of the sources, subjects, types, and dispositions of complaint activity during the preceding period.
(d) The Department will make available on its website information describing procedures for complaint receipt, investigation, and disposition.

Source Note: The provisions of this §51.4 adopted to be effective July 14, 2022, 47 TexReg 3962

                    
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