SECTION 215.203. Review of Complaints

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Department staff will promptly review a complaint to determine if the complaint meets the minimum requirements of a lemon law or a warranty performance complaint.
(1) If department staff cannot determine whether a complaint meets the minimum lemon law or warranty performance requirements, the complainant will be contacted for additional information.
(2) If department staff determines that the complaint meets the minimum lemon law or warranty performance requirements, the complaint will be processed in accordance with this subchapter.

Source Note: The provisions of this §215.203 adopted to be effective February 11, 2010, 35 TexReg 883; amended to be effective July 5, 2012, 37 TexReg 4950; amended to be effective February 13, 2017, 42 TexReg 571

                    
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