SECTION 823.12. Board Informal Resolution Procedure

(a) Each Board shall provide an opportunity for informal resolution of a complaint or appeal.

(b) Informal resolution may include, but is not limited to:

(1) informal meetings with case managers or their supervisors;

(2) second reviews of the case file;

(3) telephone calls or conference calls to the affected parties;

(4) in-person interviews with all affected parties; or

(5) written explanations or summaries of the laws or regulations involved in the complaint.

Source Note: The provisions of this §823.12 adopted to be effective November 26, 2007, 32 TexReg 8546; amended to be effective January 25, 2021, 46 TexReg 607