Texas Administrative Code (Last Updated: March 27,2024) |
TITLE 40. SOCIAL SERVICES AND ASSISTANCE |
PART 19. DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES |
CHAPTER 702. GENERAL ADMINISTRATION |
SUBCHAPTER I. OFFICE OF CONSUMER AFFAIRS SERVICES |
DIVISION 2. OFFICE OF CONSUMER AFFAIRS COMPLAINT PROCESS |
SECTION 702.819. When does the Office of Consumer Affairs not accept complaints for review?
Latest version.
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The complaint process is not available:
(1) to individuals who have been designated as perpetrators of abuse or neglect. Those individuals must use procedures specified in Division 3 of this subchapter (relating to Office of Consumer Affairs Review of Perpetrator Designation), unless the complaint relates to issues other than the case disposition; (2) for complaints the Office of Consumer Affairs has reviewed multiple times and has made all reasonable efforts within agency policy and procedures to resolve; (3) for complaints related to civil rights issues; (4) for complaints regarding or from Department of Family and Protective Services staff relating to personnel issues; or (5) if the Office of Consumer Affairs discovers that the subject of a complaint is an issue in ongoing or forthcoming litigation against DFPS, except for ongoing Child Protective Services conservatorship cases, or is the subject of a law enforcement investigation or criminal prosecution, and the Office of Consumer Affairs determines that the review would interfere with the litigation, investigation, or prosecution. Source Note: The provisions of this §702.819 adopted to be effective September 1, 2016, 41 TexReg 6078