DIVISION 1. OFFICE OF CONSUMER AFFAIRS

§ 702.801. What is the Office of Consumer Affairs?

DIVISION 2. OFFICE OF CONSUMER AFFAIRS COMPLAINT PROCESS

§ 702.811. How can a member of the public find out about the complaint process?

§ 702.813. Who may file complaints?

§ 702.815. May current foster children and youth file complaints?

§ 702.817. How will the Department of Family and Protective Services (DFPS) assist the Health and Human Services Commission's Ombudsman For Children and Youth in Foster Care office in reviewing and investigating complaints filed by current foster children or youth?

§ 702.819. When does the Office of Consumer Affairs not accept complaints for review?

§ 702.821. How does a complainant file a complaint?

§ 702.823. Must a complainant go through another agency complaint process before contacting the Office of Consumer Affairs?

§ 702.825. How does a complainant know if the Office of Consumer Affairs received the complaint?

§ 702.827. How does the complaint process work?

§ 702.829. What are the reporting requirements of the Office of Consumer Affairs?

DIVISION 3. OFFICE OF CONSUMER AFFAIRS REVIEW OF PERPETRATOR DESIGNATION

§ 702.841. Who can request an Office of Consumer Affairs Review of perpetrator designation?

§ 702.843. Are there timeframes for requesting the Office of Consumer Affairs Review?

§ 702.845. How does a requester know if the Office of Consumer Affairs received the request?

§ 702.847. How does the Office of Consumer Affairs Review work?

§ 702.849. What happens when the Office of Consumer Affairs completes the Review?