SECTION 343.380. Grievance Officer  


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  • The duties of a grievance officer or designee shall include:

    (1) maintaining a current grievance log;

    (2) collecting grievances seven days per week;

    (3) responding to the resident after receiving the grievance;

    (4) providing a written resolution to the resident; and

    (5) forwarding all appeals to the administrative staff responsible for determining appeals.

Source Note: The provisions of this §343.380 adopted to be effective January 1, 2010, 34 TexReg 7095; amended to be effective January 1, 2015, 39 TexReg 9243