SECTION 88.308. Ombudsman Program Logo and Communications to the Public

(a) The local ombudsman entity must obtain approval by the Office of materials to be distributed to persons other than representatives of the Office, before the materials are distributed.

(b) If a local ombudsman entity uses a logo on printed materials created by the local ombudsman entity, the local ombudsman entity must use the logo approved by the Office. A host agency may use its logo on printed materials in addition to the logo approved by the Office.

(c) A local ombudsman entity must ensure that an outgoing message for the telephone of a staff ombudsman includes:

(1) a statement that the staff ombudsman works in the Ombudsman Program; and

(2) that a message left by the caller will be confidential.

(d) A local ombudsman entity may request technical assistance from the Office regarding website content related to the Ombudsman Program.

Source Note: The provisions of this §88.308 adopted to be effective April 5, 2018, 43 TexReg 2007