SECTION 88.307. Requirements Regarding LTC Visits and Submitting Information to the Office

(a) A local ombudsman entity must ensure each LTC facility in the ombudsman service area is visited by a certified ombudsman in accordance with the Ombudsman Policies and Procedures Manual during each federal fiscal year to:

(1) monitor residents' health, safety, welfare, and rights; and

(2) receive, investigate, and resolve complaints on behalf of residents.

(b) A local ombudsman entity must submit activities and casework, as described in the Ombudsman Policies and Procedures Manual, to the Office by entering information into the ombudsman database by 8:00 a.m. on:

(1) the 16th day of each month if the 16th is a business day; or

(2) if the 16th day of the month is not a business day, the first business day immediately following the 16th.

Source Note: The provisions of this §88.307 adopted to be effective April 5, 2018, 43 TexReg 2007