SECTION 87.305. Contact Information

(a) OO staff maintain a public website for FCO with its contact information and develop brochures and other materials that can be distributed to foster youth and vendors contracted to provide services on behalf of DFPS.

(b) In accordance with requirements in Texas Family Code §40.0041(h), all residential child-care facilities in which foster youth are placed must display FCO contact information in a location that is easily accessible and offers maximum privacy to the youth.

(c) A youth may contact FCO through the following methods:

(1) toll-free phone, 1-844-286-0769 (8:00 a.m. to 5:00 p.m., Monday through Friday);

(2) toll-free fax, 1-888-780-8099;

(3) mail to Texas Health and Human Services Commission, Foster Care Ombudsman, P.O. Box 13247, Austin TX 78711-3247;

(4) online at hhs.texas.gov/foster-care-help; or

(5) in person when FCO staff present to a meeting of youth organized by DFPS or visit a residential treatment center or hospital where a youth is placed.

Source Note: The provisions of this §87.305 adopted to be effective January 10, 2019, 44 TexReg 252