SECTION 359.251. BCVDD Program Complaint Resolution Process

(a) This provision applies to the resolution of a complaint through a review of a BCVDD Program determination concerning:

(1) ineligibility for services;

(2) financial participation in the cost of products or services;

(3) denial of services; or

(4) termination of services.

(b) A family may file a complaint in writing to the DARS BCVDD Program, Department of Assistive and Rehabilitative Services, 4800 North Lamar, Austin, Texas, 78756. Or, a family may call DARS Inquiries at 1-800-628-5115 or send an email to: [e-mail]. In accordance with §101.109 of this title (relating to Complaints), BCVDD Program provides, both to each person wishing to file a complaint and to any person who is the subject of the complaint, a copy of the procedures under this subchapter. DARS and BCVDD Program staff members receive, evaluate, and seek satisfactory resolution to each complaint received.

(c) On each complaint under this subchapter, BCVDD Program maintains a file containing the name of the person filing the complaint, the date BCVDD Program received the complaint, the subject matter of the complaint, the name of each person contacted concerning the complaint, a summary of the informal review, and an explanation of the reason the file was closed if the agency closed the file without taking action other than to investigate the complaint.

Source Note: The provisions of this §359.251 adopted to be effective June 13, 2013, 38 TexReg 3810; transferred effective February 1, 2022, as published in the January 7, 2022 issue of the Texas Register, 47 TexReg 35