SECTION 372.1714. Transaction Dispute Resolution

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(a) The retailer management EBT contractor:
(1) investigates and resolves transaction disputes between a retailer and third-party processor; and
(2) requests information from the initiator and responder as needed.
(b) The retailer management EBT contractor responds in writing:
(1) within 10 banking business days after initiation, if the dispute is over system errors; and
(2) within 15 calendar days after initiation for all other disputes.
(c) Funds are transferred to the retailer or third-party processor only.
(d) A chargeback transaction may be used to resolve a disputed EBT program transaction. A chargeback may be issued against the:
(1) retailer management EBT contractor;
(2) retailer; or
(3) third-party processor's settlement account.

Source Note: The provisions of this §372.1714 adopted to be effective September 1, 2009, 34 TexReg 5361

                    
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