SECTION 372.1713. Transaction Disputes

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(a) If a retailer or third-party processor does not receive or disagrees with the amount of an Electronic Benefit Transfer (EBT) to its bank account, the retailer or third-party processor must contact the retailer management EBT contractor to dispute the reimbursement or lack of reimbursement. (Participant or household-related disputes are resolved as required by §372.1521 of this chapter (relating to Account Balance and Transaction Errors).)
(b) A dispute may be initiated for any reason deemed valid by the initiator, including:
(1) processing errors, including duplicate processing; or
(2) incorrect manual vouchers.
(c) A dispute must be initiated with the respondent no later than 90 calendar days after the date the initiator knows or has reason to know of the dispute.

Source Note: The provisions of this §372.1713 adopted to be effective September 1, 2009, 34 TexReg 5361

                    
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