SECTION 1.114. Filing a Complaint

(a) The student complaint form is available on the Agency's website. All complaints must be submitted to the Agency on the student complaint form.

(b) Complainants shall submit student complaint forms through the online process provided on the agency's website, by electronic mail (email) to [e-mail], or by hard copy sent to the Texas Higher Education Coordinating Board, Office of General Counsel, P.O. Box 12788, Austin, Texas 78711-2788.

(c) All submitted complaints must include the following three completed, signed forms: a student complaint form, Family Educational Rights and Privacy Act (FERPA) Consent and Release form, and THECB Consent and Agreement form. Submitted complaints regarding students with disabilities shall also include a signed Authorization to Disclose Medical Record Information form.

(d) The Agency does not handle, investigate, or attempt to resolve complaints concerning actions that occurred more than two years prior to filing a student complaint form with the Agency, unless the cause of the delay in filing the student complaint form with the Agency was the complainant's exhaustion of the institution's grievance procedures.

(e) Former students shall file a student complaint form with the Agency no later than one year after the student's last date of attendance at the institution, or within 6 months of discovering the grounds for complaint, unless the cause of the delay in filing the student complaint form with the Agency was the complainant's exhaustion of the institution's grievance procedures.

Source Note: The provisions of this §1.114 adopted to be effective November 28, 2012, 37 TexReg 9353; amended to be effective June 6, 2016, 41 TexReg 3995; amended to be effective May 29, 2018, 43 TexReg 3346