SECTION 1.113. Complaints Not Reviewed by the Agency

The following is a non-exhaustive list of student complaints that are not reviewed by the Agency:

(1) The Agency does not handle, investigate, or attempt to resolve anonymous complaints.

(2) The Agency does not intervene in matters solely concerning an individual's grades, examination results, or evaluation of academic performance, as these are within the sole purview of the institution and its faculty.

(3) The Agency does not intervene in matters solely related to student life such as student housing, dining facilities, food service, violations of the student code of conduct, or student activities and organizations, as these issues are within the sole purview of the institution.

(4) The Agency does not handle, investigate, or attempt to resolve complaints in matters that are or have been in litigation.

(5) The Agency does not handle, investigate, or attempt to resolve complaints about religious institutions relating solely to their religious (as opposed to secular) standards and religious programs of study.

(6) The Agency does not handle, investigate, or attempt to resolve student complaints against institutions not authorized by the Agency to operate in Texas. Institutions authorized by the Agency to operate in Texas are listed on the following websites: http://www.txhighereddata.org and http://www.thecb.state.tx.us.

(7) The Agency does not handle, investigate, or attempt to resolve complaints regarding tribal institutions.

(8) The Agency does not handle, investigate, or attempt to resolve complaints about criminal matters, and instead encourages students to contact local law enforcement authorities regarding these complaints.

Source Note: The provisions of this §1.113 adopted to be effective November 28, 2012, 37 TexReg 9353; amended to be effective June 6, 2016, 41 TexReg 3995