SECTION 11.12. Complaint Review and Reporting

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(a) The department shall maintain in accordance with its retention policy records of all complaints received. Such records shall include the information required in Finance Code, §12.108.
(b) A representative sample of complaints closed due to lack of jurisdiction or evidence shall be reviewed quarterly by the head of the division that received the complaint.
(c) At least quarterly, the department shall submit to the Finance Commission a report of the sources, subjects, types, and dispositions of complaint activity during the preceding period.

Source Note: The provisions of this §11.12 adopted to be effective September 8, 2019, 44 TexReg 4706

                    
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