SECTION 9.365. Review and Investigation of Complaints

(a) The department will review each complaint filed under §9.364 of this subchapter (relating to Complaints) and will notify the complainant that the department has determined that:

(1) an investigation is warranted; or

(2) an investigation is not necessary and the reasons for that determination.

(b) The executive director will appoint a division or office of the department to review and investigate the complaint.

(c) The reviewing entity will forward the written findings to the complainant and respondent.

(d) If the finding confirms the complaint, the reviewing entity will meet with the complainant and respondent to discuss a conciliation agreement.

(e) If the parties concur, the reviewing entity will prepare a conciliation agreement for execution and will monitor the agreement to completion.

(f) If the parties do not agree to a conciliation agreement, the director of the reviewing entity will make a decision regarding corrective action needed and monitor the corrective action, if any.

Source Note: The provisions of this §9.365 adopted to be effective September 1, 2012, 37 TexReg 5320