SECTION 3.23. Filing a Complaint

(a) Written complaint. A person may file a written complaint addressed to the department, attention: Public Information Officer, at:

(1) its main business office, 125 East 11th Street, Austin, Texas 78701-2483; or

(2) any other business office of the department.

(b) Oral complaint. A person may file an oral complaint:

(1) at any department business office in person or by telephone; or

(2) by calling:

(A) 1-800-558-9368 (55-TxDOT); or

(B) 1-888-885-8248 (Report-a-Pothole).

(c) Electronic complaint. A person may file an electronic complaint by completing and submitting the standard "Contact Us" form on the department's Internet site at www.txdot.gov or by submitting an email to [e-mail].

(d) Content. A complaint should contain the following information:

(1) the name of the complainant;

(2) the mailing address, telephone number, or email address of the complainant;

(3) a concise statement of the nature of the complaint, including the underlying facts; and

(4) the specific action or measure, if any, requested of the department.

Source Note: The provisions of this §3.23 adopted to be effective December 16, 1996, 21 TexReg 11823; amended to be effective February 16, 2012, 37 TexReg 715