SECTION 217.203. Recognition Criteria

(a) Levels of recognition. The department will establish criteria for multiple levels of recognition for performance.

(b) Recognition criteria for minimum recognition level. The recognition criteria shall include, but are not limited to, factors that indicate whether the office:

(1) timely remits registration fee collections;

(2) timely remits motor vehicle sales tax and penalties;

(3) consistently applies statutes, rules, and policies governing motor vehicle transactions; and

(4) maintains bonds as required by statute or administrative rule.

(c) Recognition criteria for a higher recognition level. In addition to the recognition criteria listed in subsection (b) of this section, the recognition criteria shall include, but are not limited to, factors that indicate whether the office:

(1) performs efficiently and with low error rates;

(2) processes transactions in a timely fashion;

(3) has customer feedback programs; and

(4) has fraud, waste, and abuse awareness and prevention programs.

(d) Possible additional criteria for a higher recognition level. In addition to the recognition criteria listed in subsections (b) and (c) of this section, the department may include recognition criteria, such as the following, that indicate whether the office:

(1) implements cost-saving measures; and

(2) has customer feedback metrics to measure customer satisfaction.

(e) Posting recognition criteria. The department shall post the recognition criteria on its website.

Source Note: The provisions of this §217.203 adopted to be effective August 8, 2016, 41 TexReg 5798