SECTION 853.2. Referral

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(a) An individual may be referred for ILS-OIB services by a variety of organizations, including, but not limited to:
(1) a physician's office;
(2) a community organization;
(3) the Center for Independent Living (CIL);
(4) a senior community organization; or
(5) family, customer representative, and friends.
(b) A referral shall include the name of the individual seeking services, the address where the individual resides, and an e-mail address and telephone number, if available.
(c) During the referral process, OIB staff shall verify the eligibility criteria, determine the level of services needed by the customer, and provide minimal services, which can include information and referral guide, bump dots for kitchen appliances, and magnifiers. If minimal services are all that a customer requires, the case can be closed as a referral only.
(d) For service delivery to begin, an individual shall submit a complete application and document that all eligibility requirements are met.

Source Note: The provisions of this §853.2 adopted to be effective August 21, 2018, 43 TexReg 5392

                    
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