SECTION 88.405. Meeting Performance Measure Projections

(a) A host agency must work with the local ombudsman entity to develop the following performance measure projections for a state fiscal year:

(1) the number of certified ombudsmen who will, during a state fiscal year:

(A) conduct visits at LTC facilities; and

(B) identify and investigate complaints;

(2) the number of visits to assisted living facilities by certified ombudsmen that will occur during a state fiscal year;

(3) the number of assisted living facilities that will receive at least one visit by a certified ombudsman in a state fiscal year; and

(4) the percentage of complaints that will be resolved or partially resolved in a state fiscal year.

(b) A host agency must submit the performance measure projections required by subsection (a) of this section to the HHSC Office of the Area Agencies on Aging. The HHSC Office of the Area Agencies on Aging sends the performance measure projections to the Office. The Office reviews the form and approves, modifies, or rejects the proposed performance measure projections.

(c) A host agency may request that an approved performance measure projection be revised in accordance with this subsection.

(1) To make such a request, the host agency must:

(A) complete HHSC form "Key Performance Measure Target Revision," and

(B) submit the completed form to the HHSC Office of the Area Agencies on Aging.

(2) The HHSC Office of the Area Agencies on Aging sends the completed form to the Office. The Office reviews the form and approves, modifies, or rejects the request to revise the performance measure projection.

(d) A host agency must ensure that a local ombudsman entity, by the end of each state fiscal year, meets the approved projections described in subsection (a) of this section by:

(1) being within a variance of minus five percent of the projections; or

(2) exceeding the projections.

Source Note: The provisions of this §88.405 adopted to be effective April 5, 2018, 43 TexReg 2007