SECTION 87.519. Substantiating and Closing Complaints

(a) Once IDDO staff have determined all pertinent information has been gathered and their investigation of a complaint is complete, they determine if the complaint is substantiated, unsubstantiated, or unable to be substantiated.

(b) Written responses requested by individuals with IDD or LARs include:

(1) a description of the steps taken to investigate the complaint;

(2) a description of what IDDO found as a result of their investigation; and

(3) if a complaint is:

(A) substantiated, a description of the actions taken in response; or

(B) unsubstantiated, a description of additional steps the individual with IDD can take to have someone review the individual's concerns (e.g., a referral to Disability Rights Texas), if applicable.

(c) IDDO staff may ask the HHSC Regulatory Services Division staff responsible for enforcement of provider certification and contracts, IDD-BHS staff responsible for enforcement of LIDDA contracts, or other program staff to provide a summary of actions taken in response to IDDO's determination. If a response is received, IDDO staff upload the response into the HEART system.

Source Note: The provisions of this §87.519 adopted to be effective December 21, 2022, 47 TexReg 8273