Texas Administrative Code (Last Updated: March 27,2024) |
TITLE 26. HEALTH AND HUMAN SERVICES |
PART 1. HEALTH AND HUMAN SERVICES COMMISSION |
CHAPTER 550. LICENSING STANDARDS FOR PRESCRIBED PEDIATRIC EXTENDED CARE CENTERS |
SUBCHAPTER C. GENERAL PROVISIONS |
DIVISION 8. RIGHTS AND RESPONSIBILITIES, ADVANCE DIRECTIVES, ABUSE, NEGLECT, AND EXPLOITATION, INVESTIGATIONS, DEATH REPORTING, AND INSPECTION RESULTS |
SECTION 550.904. Investigations of a Complaint and Grievance
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(a) DADS investigates a complaint of non-compliance with THSC Chapter 248A or this chapter regarding: (1) treatment or care that was furnished at a center; (2) treatment or care that a center failed to furnish; or (3) a lack of respect for a minor's property by anyone furnishing services at the center. (b) A center must adopt and enforce a written policy relating to the center's procedures for prompt investigation of complaints, grievances, and reports of abuse, neglect, and exploitation. (c) A center must: (1) acknowledge receipt of a complaint or grievance; (2) document receipt of a complaint or grievance; (3) initiate an investigation no later than 10 days after a center receives a complaint or grievance; and (4) document all components of an investigation. (d) A center must retain all investigation documentation for a minimum of three years from the date a complaint or grievance was received. (e) A center must not retaliate against a person for filing a complaint, presenting a grievance, or providing in good faith information relating to services provided by a center. (1) A center may not retaliate against a minor or a minor's parent for filing a complaint, presenting a grievance, or providing, in good faith, information relating to services provided at the center. (2) A center is not prohibited from terminating an employee for a reason other than retaliation. (f) A center must not discharge or otherwise retaliate against a minor or a minor's parent for presenting a complaint or grievance against a center. Source Note: The provisions of this §550.904 adopted to be effective September 1, 2014, 39 TexReg 6569; transferred effective May 1, 2019, as published in the Texas Register April 12, 2019, 44 TexReg 1875