SECTION 279.81. Equipment Maintenance

(a) Equipment failure. A provider must:

(1) contact an individual by the end of the next working day after learning of an equipment failure; and

(2) replace the equipment:

(A) by the end of the next working day after learning of an equipment failure if the individual is available; or

(B) by the end of the third working day after learning of an equipment failure if the individual is not available within one working day.

(b) Low battery. A provider must visit an individual's home to check the equipment within five working days after the equipment has registered five or more "low battery" signals in a 72-hour period. The provider must replace a defective battery during the visit.

(c) Documentation. A provider must document and maintain a record of each equipment failure and low battery signal. The documentation must include:

(1) the date the provider became aware of the equipment failure or low battery signal;

(2) the equipment or subscriber number;

(3) a description of the problem; and

(4) the date the equipment is repaired or replaced.

Source Note: The provisions of this §279.81 adopted to be effective March 1, 2006, 31 TexReg 1307; transferred effective July 1, 2021, as published in the June 11, 2021 issue of the Texas Register, 46 TexReg 3617