SECTION 281.21. Complaints

Complaints may be filed with the agency in writing or by submitting a completed complaint form to the agency by mail or other method of delivery or through the Internet. A complaint form shall be maintained on the agency's Internet site and at the agency's office for use by a complainant. The complaint form shall request information necessary for the proper processing of the complaint by the agency, including, but not limited to:

(1) complainant's name, address, and phone number;

(2) name, address and phone number of subject of complaint, if known;

(3) date of incident;

(4) description of drug(s) involved, if any; and

(5) description of incident giving rise to complaint.

Source Note: The provisions of this §281.21 adopted to be effective December 30, 1998, 23 TexReg 13073; amended to be effective December 19, 2001, 26 TexReg 10299