SECTION 177.13. Complaint Procedure Notification

(a) Method of Notification. For the purpose of directing complaints to the board regarding health-care delivery by licensees of the board practicing through non-profit health organizations certified pursuant to the Medical Practice Act, §162.001, the non-profit health organizations which are certified or otherwise approved pursuant to the Medical Practice Act, §162.001(b) and (c), shall provide notification to the public of the name, mailing address, and telephone number of the board by displaying in a prominent location at each site of health-care delivery and readily visible to patients or potential patients, signs in English and Spanish of no less than 8 1/2 inches by 11 inches in size with the board-approved notification statement printed alone and in its entirety in black on white background in type no smaller than standard 24-point Times Roman print with no alterations, deletions, or additions to the language of the board-approved statement.

(b) Approved English Notification Statement. The following notification statement in English is approved by the board for purposes of these rules:

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(c) Approved Spanish Notification Statement. The following notification statement in Spanish is approved by the board for purposes of these rules:

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Source Note: The provisions of this §177.13 adopted to be effective July 4, 2004, 29 TexReg 6089; amended to be effective March 16, 2008, 33 TexReg 2025; amended to be effective September 19, 2010, 35 TexReg 8353