SECTION 379.612. Termination of Services

(a) A center must develop, maintain, and comply with written policies and procedures that:

(1) outline behaviors that threaten the safety and security of shelter staff and residents for which services can be terminated;

(2) address how current and former residents and nonresidents can appeal terminations and file grievances with the center;

(3) apply equally to all people; and

(4) comply with the Americans with Disabilities Act, Title VI of the Civil Rights Act, §504 of the Rehabilitation Act, the Age Discrimination Act of 1975, and other applicable laws and regulations.

(b) When terminating services to the residents or nonresidents, whether voluntarily or involuntarily, the center must make reasonable efforts to:

(1) assist the residents or nonresidents in re-evaluating their safety plans;

(2) assist in obtaining alternate resources for residents whose services are terminated;

(3) provide written notice to the residents or nonresidents of the termination;

(4) provide written notice of the right to file a grievance with the center and the explanation of the center's grievance procedure; and

(5) upon request of the residents or nonresidents, provide contact information for the Health and Human Services Commission Family Violence Program for complaint purposes.

Source Note: The provisions of this §379.612 adopted to be effective December 23, 2007, 32 TexReg 9328; amended to be effective September 1, 2013, 38 TexReg 4309