SECTION 372.1518. Reporting and Replacing a Lost or Stolen EBT Card

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(a) TANF and SNAP cardholders are responsible for protecting their EBT cards and personal identification numbers (PIN).
(b) Cardholders must contact the Texas EBT call center's toll-free number to report a lost or stolen card or compromised PIN.
(1) The call center EBT contractor immediately places a hold on the card access.
(2) The Texas Health and Human Services Commission applies the requirements of 7 CFR §274.12(f)(5) to both TANF and SNAP accounts.
(c) A cardholder initiates replacement of the EBT card or PIN.

Source Note: The provisions of this §372.1518 adopted to be effective September 1, 2009, 34 TexReg 5361

                    
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