SECTION 215.40. Receipt of Services

(a) Eligible Application Services Center Customers.

(1) State Agencies. In accordance with Texas Government Code Chapter 771, each participating state agency shall execute an Interagency Contract with the department defining the services to be provided prior to the start of services.

(2) Local Government Entity. In accordance with Chapter 791, each participating local government shall execute an Interlocal Contract with the department defining the services to be provided prior to the start of services.

(b) Request for Services.

(1) For prospective Application Services Center Customers initiating service:

(A) Prior to providing services, a request for new services shall be submitted via a formal written request addressed to the designated DIR representative.

(B) Upon receipt of any such request to initiate service, a cost estimate will be provided by the Application Services Center to the prospective DCS Customer.

(2) An existing Application Services Center Customer requesting additional services offered under this rule shall follow the policies and procedures established for all Application Services Center Customers documented in the applicable Service Management Manual.

(A) Upon receipt of any such request for additional services, the Application Services Center Program will provide a cost estimate to the Application Services Center Customer.

(B) Along with the cost estimate, a formal notice from the Application Services Center Program to the Application Services Center Customer shall include:

(i) The scope of the services to be provided; and

(ii) The implementation schedule.

(C) An Application Services Center Customer seeking to obtain project work or other service changes shall submit a request via the online Service Catalog.

Source Note: The provisions of this §215.40 adopted to be effective August 1, 2021, 46 TexReg 4681