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Texas Administrative Code (Last Updated: March 27,2024) |
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TITLE 16. ECONOMIC REGULATION |
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PART 2. PUBLIC UTILITY COMMISSION OF TEXAS |
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CHAPTER 25. SUBSTANTIVE RULES APPLICABLE TO ELECTRIC SERVICE PROVIDERS |
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SUBCHAPTER R. CUSTOMER PROTECTION RULES FOR RETAIL ELECTRIC SERVICE PROVIDERS |
| § 25.471. General Provisions of Customer Protection Rules |
| § 25.472. Privacy of Customer Information |
| § 25.473. Non-English Language Requirements |
| § 25.474. Selection of Retail Electric Provider |
| § 25.475. General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers |
| § 25.476. Renewable and Green Energy Verification |
| § 25.477. Refusal of Electric Service |
| § 25.478. Credit Requirements and Deposits |
| § 25.479. Issuance and Format of Bills |
| § 25.480. Bill Payment and Adjustments |
| § 25.481. Unauthorized Charges |
| § 25.482. Prompt Payment Act |
| § 25.483. Disconnection of Service |
| § 25.484. Electric No-Call List |
| § 25.485. Customer Access and Complaint Handling |
| § 25.486. Customer Protections for Brokerage Services |
| § 25.487. Obligations Related to Move-In Transactions |
| § 25.488. Procedures for a Premise with No Service Agreement |
| § 25.489. Treatment of Premises with No Retail Electric Provider of Record |
| § 25.490. Moratorium on Disconnection on Move-Out |
| § 25.491. Record Retention and Reporting Requirements |
| § 25.492. Non-Compliance with Rules or Orders; Enforcement by the Commission |
| § 25.493. Acquisition and Transfer of Customers from one Retail Electric Provider to Another |
| § 25.495. Unauthorized Change of Retail Electric Provider |
| § 25.497. Critical Load Industrial Customers, Critical Load Public Safety Customers, Critical Care Residential Customers, and Chronic Condition Residential Customers |
| § 25.498. Prepaid Service |
| § 25.499. Acknowledgement of Risk Requirements for Certain Commercial Contracts |
| § 25.500. Privacy of Advanced Metering System Information |